基于合规审核结果，我们对无法入账的款项进行退款处理，款项将原路退回。

什么是退款？

是的，因退款始终遵循退回至原付款人的原则。需要确保填写的退款账户和汇款人汇款时使用的银行账户为同一账户。

退款只能原路退回吗？

目前仅支持原路退回，一般7-15个工作日到达买家账户。

退款到账时效

原路退回仅支持从我的余额中扣除，即退款手续费从可用余额中扣除；退款手续费仅为退款处理费用，不包含中间行手续费，买家实际收到的金额以到账金额为准。

退款的手续费如何支付？

步骤一：点击【外贸收款-收款管理】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424161541758_22386_75_378f92349f901f1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424161541758_22386_75_378f92349f901f1_10080001227.png" width="500px" style="width:500px"/></div>步骤二：点击【补充材料】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424161718452_22434_80_378f9e415cb2f21_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424161718452_22434_80_378f9e415cb2f21_10080002102.png" width="500px" style="width:500px"/></div>步骤三：点击【取消关联】，然后返回收款管理页面。如已经取消关联，则可忽略步骤②③<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424161854242_22386_71_378fbf059670a11_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424161854242_22386_71_378fbf059670a11_10080001227.png" width="500px" style="width:500px"/></div>步骤四：点击【关联订单-详情】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424162128558_22434_78_378fd87cdd6dc31_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424162128558_22434_78_378fd87cdd6dc31_10080002102.png" width="500px" style="width:500px"/></div>步骤五：【申请退款】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424162301351_22386_73_378ff88e6624d91_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424162301351_22386_73_378ff88e6624d91_10080001227.png" width="500px" style="width:500px"/></div>

如何发起退款申请

当收款状态为“审核驳回”时，可取消关联，具体操作可参考如下步骤：步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424155225639_22434_79_378e42aeccb73e1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424155225639_22434_79_378e42aeccb73e1_10080002102.png" width="500px" style="width:500px"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424155341770_22386_73_378e5edf3e25871_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424155341770_22386_73_378e5edf3e25871_10080001227.png" width="500px" style="width:500px"/></div>

如何取消收款与合同订单的关联？

可以根据系统给出的提示修改订单信息后重新提交审核，参考步骤一至步骤四，如果发现是因为订单关联错误，则需要取消订单关联之后重新操作入账关联，参考步骤五：步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424160332529_22434_74_378eddf4844d911_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424160332529_22434_74_378eddf4844d911_10080002102.png" width="500px" style="width:500px"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424160442733_22434_73_378eee4d08f6501_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424160442733_22434_73_378eee4d08f6501_10080002102.png" width="500px" style="width:500px"/></div>步骤三：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240304160609891_27818_72_27e769a55060271_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240304160609891_27818_72_27e769a55060271_10080002102.png" width="500px" style="width:500px"/></div>步骤四：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424160750975_22434_72_378f1a211c0a811_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424160750975_22434_72_378f1a211c0a811_10080002102.png" width="500px" style="width:500px"/></div>步骤五：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240424160845228_22386_80_378f31398cb0fa1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424160845228_22386_80_378f31398cb0fa1_10080001227.png" width="500px" style="width:500px"/></div>

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