正常订单审核时效为1个工作日，如遇节假日可能会有所延迟。

平台收款的贸易订单审核时效是多久？

一般会在1个工作日内审核处理~

平台收款入账交易的审核时效是多久

点击到【订单记录-订单详情】页面，点击查看，“成功”状态中如果有审核拒绝的订单，可查看到拒绝原因，“失败”状态中，点击“下载错误原文件”，即可看到详情，“驳回”状态中可点击“补充材料”。<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193755295_10229_72_2492a012a76ce71_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193755295_10229_72_2492a012a76ce71_10080001227.png" width="600px" style="width:600px"/></div>

贸易订单为什么没有通过审核？

退回时效一般是7-14个工作日

入账款项退回时效是多久？

您可登录亚马逊后台，选择订单报告,选择时间范围，点击下载<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193740817_10229_75_24929cb3b633ca1_10080001227.png" title="企业微信截图_27ff8ccc-23cd-4f83-ad5b-51c91988f8d7.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193740817_10229_75_24929cb3b633ca1_10080001227.png"/></div>

如何在Amazon/亚马逊平台下载订单信息?

1.如需要补充材料，则点击【平台收款-订单额度管理-订单记录-订单详情-补充材料】步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801528_10229_72_2492a1862952b31_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801528_10229_72_2492a1862952b31_10080001227.png" width="600px" style="width:600px"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801653_10229_72_2492a18da07de81_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801653_10229_72_2492a18da07de81_10080001227.png" width="600px" style="width:600px"/></div>步骤三：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801777_10229_72_2492a1950267db1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801777_10229_72_2492a1950267db1_10080001227.png" width="600px" style="width:600px"/></div>2.如需要请平台拒绝订单，则可直接选择【订单信息有误，申请拒绝】这个选项来提交<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801941_10229_72_2492a19ecbef3b1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801941_10229_72_2492a19ecbef3b1_10080001227.png" width="600px" style="width:600px"/></div>

贸易订单被驳回后如何处理？

在【收款管理】-【平台收款】-【待入帐】中，找到【审核驳回】的入账单号，点击【补充材料】，按照驳回意见线上提交相应的材料，详细请参考如下操作步骤：步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250122091102498_11485_75_8b44d4cfa756f21_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250122091102498_11485_75_8b44d4cfa756f21_10080001227.png"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250109141427168_24106_82_8757d8097fee7c1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250109141427168_24106_82_8757d8097fee7c1_10080001227.png"/></div>

收款入账交易被审核驳回，在哪里补充材料？

多个币种则会展示多条记录，区分币种来展示各自的结汇额度，具体请您参考如下截图：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193802450_10229_72_2492a1bd285f4e1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193802450_10229_72_2492a1bd285f4e1_10080001227.png" width="600px" style="width:600px"/></div>

上传的贸易订单中包含多个币种，那结汇额度是以什么币种来展示呢

步骤一：进入PLEDGEBOX管理后台，点击Download Center，筛选平台分类、订单状态<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240226111955627_10229_72_25b1c570ed2a571_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240226111955627_10229_72_25b1c570ed2a571_10080001227.png"/></div>步骤二：点击Download下载原始交易订单

如何导出PledgeBox平台的交易明细？

提示：请按照指引导出原始订单直接上传，若删改内容很有可能导致订单上传失败进入美客多巴西站管理后台，选择Vendas菜单，筛选时间后点击「Baixar arquivo Excel de vendas」下载交易明细。具体参考下图：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240429164501782_5167_73_391a085e1fb00d1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240429164501782_5167_73_391a085e1fb00d1_10080002102.png"/></div>

如何导出美客多巴西站的订单？

1. 登录Google Adsense，在左侧点击【报告】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106142849198_11302_79_866cd893e7ebdc1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106142849198_11302_79_866cd893e7ebdc1_10080002102.png"/></div>2. 在默认报告中，选择对应币种和时间，保存报告<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106142918858_24106_83_866ce9f26fe4a71_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106142918858_24106_83_866ce9f26fe4a71_10080001227.png"/></div>

Google Adsense平台订单如何导出

1. 登录AdMob账号，在左侧点击【报告】，进入页面<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106143324510_11302_76_866d18adc57e9d1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106143324510_11302_76_866d18adc57e9d1_10080002102.png" width="500px" style="width:500px"/></div>2. 选择【AdMob广告联盟报告】，进入报告生成页面<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106143402594_11302_77_866d218bc6c1651_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106143402594_11302_77_866d218bc6c1651_10080002102.png" width="500px" style="width:500px"/></div>3. 选择右上角菜单，点击【下载CSV】文件<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106143434475_24106_81_866d336ead39691_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106143434475_24106_81_866d336ead39691_10080001227.png" width="500px" style="width:500px"/></div>

Google Admob平台订单如何导出

登录Shopee巴西站点击进入【首页-我的订单-导出】，具体位置如下：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313152549747_25023_80_9ab24272e2acbf1_10080002102.jpg" title="0d244175-cc0f-405a-9003-404a433b441d.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20250313152549747_25023_80_9ab24272e2acbf1_10080002102.jpg" width="800px" style="width:800px"/></div>

Shopee巴西站订单如何导出

步骤一：【数据报告-库存和销售报告】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313153454475_25023_79_9ab2c147369b631_10080002102.png" title="图片1.png" src="https://oss-ali-pub-prod.cogolinks.com/20250313153454475_25023_79_9ab2c147369b631_10080002102.png" width="500px" style="width:500px"/></div>步骤二：【销量-所有订单】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313153601781_29732_76_9ab2db69a1bdf71_10080001227.png" title="图片2.png" src="https://oss-ali-pub-prod.cogolinks.com/20250313153601781_29732_76_9ab2db69a1bdf71_10080001227.png" width="500px" style="width:500px"/></div>步骤三：选择对应的日期并点击【请求下载】，最后再操作【下载】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313153656167_25023_76_9ab2dd9ca210861_10080002102.png" title="图片3.png" src="https://oss-ali-pub-prod.cogolinks.com/20250313153656167_25023_76_9ab2dd9ca210861_10080002102.png" width="500px" style="width:500px"/></div>

Amazon巴西站订单如何导出

客户端-【收款管理】-【平台收款】-【待入帐】，找到需要申请退款的入账交易，点击申请退款即可<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250605093547131_13185_76_f8dbfeb6a05721_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250605093547131_13185_76_f8dbfeb6a05721_10080001227.png"/></div>

平台收款，如何申请退款

请您登录TikTok Shop巴西本土店账户后台，并找到如下位置点击下载订单原文件：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250707164717120_1284_68_1977de10e565c51_10080001227.png" title="企业微信截图_4b4fba3f-1c82-4918-a2c4-a6b82fb2454d.png" src="https://oss-ali-pub-prod.cogolinks.com/20250707164717120_1284_68_1977de10e565c51_10080001227.png" width="800px" style="width:800px"/></div>

如何下载TikTok Shop巴西本土店的订单原文件？

①目前在途资金追踪仅支持通过国际SWIFT电汇方式进行跨境汇款的款项查询，由于跨境资金链路复杂，信息可能存在缺失或者延迟的情況，实际资金入账以入账明细信息为准。当前仅支持星展香港的收款账户的跨境SWIFT来款资金追踪查询功能。 ②收款入账资金轨迹查询路径：客户端-收款管理-在途资金追踪<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250829162224932_5904_393_2fe1e4044e68a1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250829162224932_5904_393_2fe1e4044e68a1_10080001227.png"/></div>③提现/付款在客户端-【交易明细-交易记录-提现记录/付款记录】菜单中查询（根据合作银行提供的服务，提供部分交易的资金追踪）<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250829162242511_20145_62_29bcb625cd76dd1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250829162242511_20145_62_29bcb625cd76dd1_10080002102.png"/></div>

在途资金如何查询？

第一步：找到菜单【Ventas】下的Ventas，选择Periodo后点击Descargar Excel de vendas下载文件<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250901095914065_20145_66_2a9386c774d40c1_10080002102.png" title="企业微信截图_b9d837a7-ee96-4bf4-811a-143a22c323d3.png" src="https://oss-ali-pub-prod.cogolinks.com/20250901095914065_20145_66_2a9386c774d40c1_10080002102.png"/></div>第二步：当页面出现“Pronto podras ver el estado de tu Excel de ventas en esta pagina。Tambien lo recibiras en katastivero@outlook.com”如下图，则继续进行第三步<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250901100024520_20145_66_2a93972ee6846e1_10080002102.png" title="美客多墨西哥订单导出2.png" src="https://oss-ali-pub-prod.cogolinks.com/20250901100024520_20145_66_2a93972ee6846e1_10080002102.png"/></div>第三步：Excel已生成，点击下载即可<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250901100042302_5904_64_3d507851157171_10080001227.png" title="企业微信截图_5491661f-6429-4429-9718-3e7c92f34881.png" src="https://oss-ali-pub-prod.cogolinks.com/20250901100042302_5904_64_3d507851157171_10080001227.png"/></div>

美客多墨西哥本土店订单如何导出

点击【Reports】菜单可按月下载订单：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20251105133839828_16444_66_3e93391129d8031_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20251105133839828_16444_66_3e93391129d8031_10080002102.png" width="800px" style="width:800px"/></div>点击【Sales records】菜单可选择日期，下载该日期范围内订单：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20251105134021263_2343_65_17d4bce16f080d1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20251105134021263_2343_65_17d4bce16f080d1_10080001227.png" width="800px" style="width:800px"/></div>

如何导出G2A订单

登录TEMU卖家后台，找到菜单【订单-订单报告】，点击【下载】即可温馨提示：请下载英文版订单<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20251126150805676_4251_69_1e4bb6845fea251_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20251126150805676_4251_69_1e4bb6845fea251_10080001227.png"/></div>

首页

外贸收款

平台收款

服贸收款

结行卡

全球开店

安全保障

资讯

关于

帮助