正常订单审核时效为1个工作日，如遇节假日可能会有所延迟。

平台收款的贸易订单审核时效是多久？

一般会在1个工作日内审核处理~

平台收款入账交易的审核时效是多久

1. 查看、下载交易流水查看交易流水：点击【交易明细】-【交易记录】下任意类型的交易记录，即可查看对应的交易记录。如查看提现交易记录，请点击【提现记录】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904132632469_20648_87_60597c2b3b222f1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904132632469_20648_87_60597c2b3b222f1_10080002102.png" width="500px" style="width:500px"/></div>下载交易明细：点击【交易明细】-【下载中心】-【下载交易明细】按钮，选择需要下载的交易的日期范围及交易类型，点击【确认下载】，当状态变为【完成】时，点击【下载】即可步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904132835917_20648_87_605998e9538fb21_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904132835917_20648_87_605998e9538fb21_10080002102.png" width="500px" style="width:500px"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904132943010_20648_86_6059a88862ee601_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904132943010_20648_86_6059a88862ee601_10080002102.png" width="500px" style="width:500px"/></div>2. 查看、下载账户账单查看账单明细：点击【交易明细】-【账单明细】，即可查看您所有账户的账户变动记录<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904133155683_7242_80_6059d1e2ff578a1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904133155683_7242_80_6059d1e2ff578a1_10080001227.png" width="500px" style="width:500px"/></div>下载账单明细：点击【交易明细】-【下载中心】-【下载账单明细】，选择需要下载的交易的日期范围、交易类型、明细类型、币种账户、文件格式，点击【确认下载】，当状态变为【完成】时，点击【下载】即可步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904133441829_20648_83_6059ee1b5f27031_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904133441829_20648_83_6059ee1b5f27031_10080002102.png" width="500px" style="width:500px"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904133558510_20648_86_6059fff5f04bec1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904133558510_20648_86_6059fff5f04bec1_10080002102.png" width="500px" style="width:500px"/></div>

如何下载交易记录/交易账单/交易明细

1.登录您的CoGoLinks账号。2.点击【交易明细】-【交易记录】-【入账明细】，进行筛选查看。<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904133721479_7242_80_605a1dbde774ea1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904133721479_7242_80_605a1dbde774ea1_10080001227.png" width="500px" style="width:500px"/></div>

如何查看账户的收款明细

点击到【订单记录-订单详情】页面，点击查看，“成功”状态中如果有审核拒绝的订单，可查看到拒绝原因，“失败”状态中，点击“下载错误原文件”，即可看到详情，“驳回”状态中可点击“补充材料”。<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193755295_10229_72_2492a012a76ce71_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193755295_10229_72_2492a012a76ce71_10080001227.png" width="600px" style="width:600px"/></div>

贸易订单为什么没有通过审核？

退回时效一般是7-14个工作日

入账款项退回时效是多久？

您可登录亚马逊后台，选择订单报告,选择时间范围，点击下载<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193740817_10229_75_24929cb3b633ca1_10080001227.png" title="企业微信截图_27ff8ccc-23cd-4f83-ad5b-51c91988f8d7.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193740817_10229_75_24929cb3b633ca1_10080001227.png"/></div>

如何在Amazon/亚马逊平台下载订单信息?

一、账单说明账单明细是已经产生了多币种钱包账户余额变动的交易记录，未发生账户动账的交易记录如未执行的委托换汇、审核中的入账等均不会在此展示<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240904133825540_20648_88_605a223196a2351_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240904133825540_20648_88_605a223196a2351_10080002102.png" width="500px" style="width:500px"/></div>平台收款：指您通过电商平台/独立站等来源进行的收款。外贸收款：指您与外贸贸易对手方之间的资金收款。VAT退税：指您通过VAT退税服务进行的退税款项收款。账户充值：指您通过账户充值业务进行的账户资金充值。提现：指您进行的账户余额提现。供应商付款：指您向您的供应商发起的付款。认证服务商付款：指您向认证服务商发起的付款。VAT付款：指您通过VAT付款服务发起的VAT缴税。融资服务：指因您开通的融资服务，向服务提供方进行的还款相关交易。实时换汇：指您通过实时换汇服务进行的换汇。委托换汇：指您通过委托换汇服务进行的换汇。结行卡交易：指因您通过使用结行卡产生的相关交易。转入结行卡：指您将币种账户余额转入结行卡账户相关的交易。结行卡转出：指您将结行卡账户余额转至币种账户相关的交易。二、明细类型交易：即收款、提现、付款、换汇、结行卡等业务的交易本身。如一笔外贸收款/平台收款/供应商付款/实时换汇等。手续费：指伴随交易收取的手续费。如外贸收款的入账手续费，供应商付款的手续费等。交易退款：指因交易失败或取消等原因而返还的交易金额。如供应商付款失败而返还的扣款金额。手续费退款：指因交易的失败或取消等原因而返还的手续费。如供应商付款失败而返还的手续费。

账单明细中的交易类型及明细类型的名词解释

1.如需要补充材料，则点击【平台收款-订单额度管理-订单记录-订单详情-补充材料】步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801528_10229_72_2492a1862952b31_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801528_10229_72_2492a1862952b31_10080001227.png" width="600px" style="width:600px"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801653_10229_72_2492a18da07de81_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801653_10229_72_2492a18da07de81_10080001227.png" width="600px" style="width:600px"/></div>步骤三：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801777_10229_72_2492a1950267db1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801777_10229_72_2492a1950267db1_10080001227.png" width="600px" style="width:600px"/></div>2.如需要请平台拒绝订单，则可直接选择【订单信息有误，申请拒绝】这个选项来提交<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193801941_10229_72_2492a19ecbef3b1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193801941_10229_72_2492a19ecbef3b1_10080001227.png" width="600px" style="width:600px"/></div>

贸易订单被驳回后如何处理？

在【收款管理】-【平台收款】-【待入帐】中，找到【审核驳回】的入账单号，点击【补充材料】，按照驳回意见线上提交相应的材料，详细请参考如下操作步骤：步骤一：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250122091102498_11485_75_8b44d4cfa756f21_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250122091102498_11485_75_8b44d4cfa756f21_10080001227.png"/></div>步骤二：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250109141427168_24106_82_8757d8097fee7c1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250109141427168_24106_82_8757d8097fee7c1_10080001227.png"/></div>

收款入账交易被审核驳回，在哪里补充材料？

多个币种则会展示多条记录，区分币种来展示各自的结汇额度，具体请您参考如下截图：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193802450_10229_72_2492a1bd285f4e1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240222193802450_10229_72_2492a1bd285f4e1_10080001227.png" width="600px" style="width:600px"/></div>

上传的贸易订单中包含多个币种，那结汇额度是以什么币种来展示呢

步骤一：进入PLEDGEBOX管理后台，点击Download Center，筛选平台分类、订单状态<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240226111955627_10229_72_25b1c570ed2a571_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240226111955627_10229_72_25b1c570ed2a571_10080001227.png"/></div>步骤二：点击Download下载原始交易订单

如何导出PledgeBox平台的交易明细？

提示：请按照指引导出原始订单直接上传，若删改内容很有可能导致订单上传失败进入美客多巴西站管理后台，选择Vendas菜单，筛选时间后点击「Baixar arquivo Excel de vendas」下载交易明细。具体参考下图：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240429164501782_5167_73_391a085e1fb00d1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240429164501782_5167_73_391a085e1fb00d1_10080002102.png"/></div>

如何导出美客多巴西站的订单？

步骤一：进入Google Play Console，选择Download reports菜单下的Financial子菜单。<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240815152306002_11617_81_5a3c3d201ae23c1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240815152306002_11617_81_5a3c3d201ae23c1_10080002102.png" width="800px" style="width:800px"/></div>步骤二：选择需要的时间范围，点击下载按钮导出文件，导出之后在cogolinks上传即可。

如何下载Google Play交易明细

客端首页点击【交易明细-下载中心-下载交易明细】，交易类型选择“收款”，找到对应的平台/店铺/收款账号点击确认下载即可<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250604094000546_13185_79_f3f665acef02f1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250604094000546_13185_79_f3f665acef02f1_10080001227.png"/></div><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250604092554914_13185_82_f3ea177362ac11_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250604092554914_13185_82_f3ea177362ac11_10080001227.png"/></div>提示：交易明细如需签章，文件格式请选择“PDF”

如何以平台/店铺/收款账号维度来下载入账交易明细

1. 登录Google Adsense，在左侧点击【报告】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106142849198_11302_79_866cd893e7ebdc1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106142849198_11302_79_866cd893e7ebdc1_10080002102.png"/></div>2. 在默认报告中，选择对应币种和时间，保存报告<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106142918858_24106_83_866ce9f26fe4a71_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106142918858_24106_83_866ce9f26fe4a71_10080001227.png"/></div>

Google Adsense平台订单如何导出

1. 登录AdMob账号，在左侧点击【报告】，进入页面<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106143324510_11302_76_866d18adc57e9d1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106143324510_11302_76_866d18adc57e9d1_10080002102.png" width="500px" style="width:500px"/></div>2. 选择【AdMob广告联盟报告】，进入报告生成页面<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106143402594_11302_77_866d218bc6c1651_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106143402594_11302_77_866d218bc6c1651_10080002102.png" width="500px" style="width:500px"/></div>3. 选择右上角菜单，点击【下载CSV】文件<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250106143434475_24106_81_866d336ead39691_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250106143434475_24106_81_866d336ead39691_10080001227.png" width="500px" style="width:500px"/></div>

Google Admob平台订单如何导出

登录Shopee巴西站点击进入【首页-我的订单-导出】，具体位置如下：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313152549747_25023_80_9ab24272e2acbf1_10080002102.jpg" title="0d244175-cc0f-405a-9003-404a433b441d.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20250313152549747_25023_80_9ab24272e2acbf1_10080002102.jpg" width="800px" style="width:800px"/></div>

Shopee巴西站订单如何导出

步骤一：【数据报告-库存和销售报告】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313153454475_25023_79_9ab2c147369b631_10080002102.png" title="图片1.png" src="https://oss-ali-pub-prod.cogolinks.com/20250313153454475_25023_79_9ab2c147369b631_10080002102.png" width="500px" style="width:500px"/></div>步骤二：【销量-所有订单】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313153601781_29732_76_9ab2db69a1bdf71_10080001227.png" title="图片2.png" src="https://oss-ali-pub-prod.cogolinks.com/20250313153601781_29732_76_9ab2db69a1bdf71_10080001227.png" width="500px" style="width:500px"/></div>步骤三：选择对应的日期并点击【请求下载】，最后再操作【下载】<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250313153656167_25023_76_9ab2dd9ca210861_10080002102.png" title="图片3.png" src="https://oss-ali-pub-prod.cogolinks.com/20250313153656167_25023_76_9ab2dd9ca210861_10080002102.png" width="500px" style="width:500px"/></div>

Amazon巴西站订单如何导出

客户端-【收款管理】-【平台收款】-【待入帐】，找到需要申请退款的入账交易，点击申请退款即可<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250605093547131_13185_76_f8dbfeb6a05721_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250605093547131_13185_76_f8dbfeb6a05721_10080001227.png"/></div>

平台收款，如何申请退款

请您登录TikTok Shop巴西本土店账户后台，并找到如下位置点击下载订单原文件：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250707164717120_1284_68_1977de10e565c51_10080001227.png" title="企业微信截图_4b4fba3f-1c82-4918-a2c4-a6b82fb2454d.png" src="https://oss-ali-pub-prod.cogolinks.com/20250707164717120_1284_68_1977de10e565c51_10080001227.png" width="800px" style="width:800px"/></div>

如何下载TikTok Shop巴西本土店的订单原文件？

①目前在途资金追踪仅支持通过国际SWIFT电汇方式进行跨境汇款的款项查询，由于跨境资金链路复杂，信息可能存在缺失或者延迟的情況，实际资金入账以入账明细信息为准。当前仅支持星展香港的收款账户的跨境SWIFT来款资金追踪查询功能。 ②收款入账资金轨迹查询路径：客户端-收款管理-在途资金追踪<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250829162224932_5904_393_2fe1e4044e68a1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250829162224932_5904_393_2fe1e4044e68a1_10080001227.png"/></div>③提现/付款在客户端-【交易明细-交易记录-提现记录/付款记录】菜单中查询（根据合作银行提供的服务，提供部分交易的资金追踪）<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250829162242511_20145_62_29bcb625cd76dd1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250829162242511_20145_62_29bcb625cd76dd1_10080002102.png"/></div>

在途资金如何查询？

第一步：找到菜单【Ventas】下的Ventas，选择Periodo后点击Descargar Excel de vendas下载文件<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250901095914065_20145_66_2a9386c774d40c1_10080002102.png" title="企业微信截图_b9d837a7-ee96-4bf4-811a-143a22c323d3.png" src="https://oss-ali-pub-prod.cogolinks.com/20250901095914065_20145_66_2a9386c774d40c1_10080002102.png"/></div>第二步：当页面出现“Pronto podras ver el estado de tu Excel de ventas en esta pagina。Tambien lo recibiras en katastivero@outlook.com”如下图，则继续进行第三步<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250901100024520_20145_66_2a93972ee6846e1_10080002102.png" title="美客多墨西哥订单导出2.png" src="https://oss-ali-pub-prod.cogolinks.com/20250901100024520_20145_66_2a93972ee6846e1_10080002102.png"/></div>第三步：Excel已生成，点击下载即可<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250901100042302_5904_64_3d507851157171_10080001227.png" title="企业微信截图_5491661f-6429-4429-9718-3e7c92f34881.png" src="https://oss-ali-pub-prod.cogolinks.com/20250901100042302_5904_64_3d507851157171_10080001227.png"/></div>

美客多墨西哥本土店订单如何导出

点击【Reports】菜单可按月下载订单：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20251105133839828_16444_66_3e93391129d8031_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20251105133839828_16444_66_3e93391129d8031_10080002102.png" width="800px" style="width:800px"/></div>点击【Sales records】菜单可选择日期，下载该日期范围内订单：<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20251105134021263_2343_65_17d4bce16f080d1_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20251105134021263_2343_65_17d4bce16f080d1_10080001227.png" width="800px" style="width:800px"/></div>

如何导出G2A订单

登录TEMU卖家后台，找到菜单【订单-订单报告】，点击【下载】即可温馨提示：请下载英文版订单<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20251126150805676_4251_69_1e4bb6845fea251_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20251126150805676_4251_69_1e4bb6845fea251_10080001227.png"/></div>