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本文介绍了eBay INR案件客服处理的实操技巧，帮助卖家更好地应对INR案件。

eBay INR 案件客服处理实操技巧

本文详细介绍了在eBay平台上处理INR（Item Not Received）案件时，如何构建有效的物流证据链。

eBay客服纠纷案例：INR案件的物流证据链构建技巧

INR案件

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<p><span style="color:#000000"><span style="font-size:14px">审核时效为1-3个工作日，如已提交申请，还请您耐心等待</span></span></p>

店铺的审核时效是多久？

<p><span style="font-size:14px">步骤一：点击【<strong>收款管理-外贸收款-订单管理</strong>】</span></p><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250514171719071_20572_77_8e7984bf9b29a1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250514171719071_20572_77_8e7984bf9b29a1_10080002102.png" width="500px" style="width:500px"/></div><p><span style="font-size:14px">步骤二：根据买家名称/合同编号找到对应订单，鼠标放在编辑右侧的“↓”处，当出现信息后点击【<strong>关闭</strong>】即可</span></p><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20250514171914447_20572_77_8e7b328e1daf01_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20250514171914447_20572_77_8e7b328e1daf01_10080002102.png" width="500px" style="width:500px"/></div><p></p>

如何关闭外贸收款的合同订单？

<p><span style="font-size:14px"><strong>步骤一：</strong>选择收款币种及收款银行所在地</span></p><p></p><div class="media-wrap image-wrap align-left" style="text-align:left"><img class="media-wrap image-wrap align-left" id="https://oss-ali-pub-prod.cogolinks.com/20240424172902585_22434_78_37938863b5c2251_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424172902585_22434_78_37938863b5c2251_10080002102.png" width="500px" style="width:500px"/></div><p></p><p><span style="font-size:14px"><strong>步骤二：</strong>选择支付服务商</span></p><div class="media-wrap image-wrap align-left" style="text-align:left"><img class="media-wrap image-wrap align-left" id="https://oss-ali-pub-prod.cogolinks.com/20240424172939621_22386_73_37939b79de71681_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424172939621_22386_73_37939b79de71681_10080001227.png" width="500px" style="width:500px"/></div><p></p><p><span style="font-size:14px"><strong>步骤三：</strong>填写您的“店铺名称”,例如:Anker,无需和您的店铺名称对应,该名称是为了方便您在CoGoLinks管理您的店铺 ,如下图</span></p><p></p><div class="media-wrap image-wrap align-left" style="text-align:left"><img class="media-wrap image-wrap align-left" id="https://oss-ali-pub-prod.cogolinks.com/20240424173117788_22386_74_3793b25514ca981_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424173117788_22386_74_3793b25514ca981_10080001227.png" width="500px" style="width:500px"/></div><p></p><p><span style="font-size:14px"><strong>步骤四：</strong>“店铺链接”获取方式:登录您的店铺后台,红框处(如下图)为您的店铺链接,复制后回填至我方授权页面</span></p><p></p><div class="media-wrap image-wrap align-left" style="text-align:left"><img class="media-wrap image-wrap align-left" id="https://oss-ali-pub-prod.cogolinks.com/20240424174815693_22434_77_379494de464f301_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424174815693_22434_77_379494de464f301_10080002102.png" width="500px" style="width:500px"/></div><p></p><p><span style="font-size:14px"><strong>步骤五：</strong>前往店匠进行授权,此时请确保您的店匠店铺处于登录的状态,点击“立即前往”</span></p><p></p><div class="media-wrap image-wrap align-left" style="text-align:left"><img class="media-wrap image-wrap align-left" id="https://oss-ali-pub-prod.cogolinks.com/20240424173411827_22434_74_3793d063f7f0e51_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424173411827_22434_74_3793d063f7f0e51_10080002102.png" width="500px" style="width:500px"/></div><p></p><p><span style="font-size:14px"><strong>步骤六：</strong>操作授权,点击“安装APP”如下图</span></p><div class="media-wrap image-wrap align-left" style="text-align:left"><img class="media-wrap image-wrap align-left" id="https://oss-ali-pub-prod.cogolinks.com/20240424174834502_22386_72_3794a3b60af2131_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424174834502_22386_72_3794a3b60af2131_10080001227.png" width="500px" style="width:500px"/></div><p></p><p><span style="font-size:14px"><strong>步骤七：</strong>授权成功</span></p><div class="media-wrap image-wrap align-left" style="text-align:left"><img class="media-wrap image-wrap align-left" id="https://oss-ali-pub-prod.cogolinks.com/20240424173709803_22434_71_3793f9d424f9171_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240424173709803_22434_71_3793f9d424f9171_10080002102.png" width="400px" style="width:400px"/></div><p></p><p size="1" _root="[object Object]" __ownerid="undefined" __hash="undefined" __altered="false"></p><p style="text-align:center;"></p>

如何授权店匠SHOPLAZZA店铺？

<p><span style="color:#31353b"><span style="letter-spacing:0ptpx"><span style="font-size:14px">请检查商户后台首页各币种可用余额是否非0，如当前无可用余额，无法选择资金来源发起出金；如有待入账金额，需要入账成功后，有可用余额再发起出金</span></span></span></p>

发起提现交易时无法选择资金来源是什么情况？

<p><span style="font-size:14px">1.1 选择您售卖商品的eBay站点，填写“店铺名称”&amp;“店铺链接”:</span></p><p><span style="font-size:14px">“店铺名称”：支持自定义(例如:安克创新),无需和您在eBay店铺名称对应,该名称是为了方便您在CoGoLinks管理您的店铺</span></p><p><span style="font-size:14px">“店铺链接”：请填写您eBay店铺首页的链接</span></p><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240423154455314_22386_71_373f4fbab1f2041_10080001227.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240423154455314_22386_71_373f4fbab1f2041_10080001227.png" width="400px" style="width:400px"/></div><p><span style="font-size:14px">1.2店铺授权：如选择跳转授权，则根据提示进行操作</span></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240423154827730_22434_77_373f76b8fe3a9c1_10080002102.png" title="image.png" src="https://oss-ali-pub-prod.cogolinks.com/20240423154827730_22434_77_373f76b8fe3a9c1_10080002102.png" width="400px" style="width:400px"/></div><p></p><p><span style="font-size:14px">1.3 登录您的eBay账号，依次点击【My eBay】--【Account】--【Payment Information】--【Payments】--【Add payment option】--【Bank account】。</span></p><p class="help_image-2mGM3" src="https://www.cogolinks.com/static/media/ebay4.26fdd999.jpg" alt="" id="8"></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193721249_10229_75_249298256604841_10080001227.jpg" title="ebay3.2660eb92.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20240222193721249_10229_75_249298256604841_10080001227.jpg" width="800px" style="width:800px"/></div><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193721357_10229_75_2492982bd973da1_10080001227.jpg" title="ebay4.26fdd999.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20240222193721357_10229_75_2492982bd973da1_10080001227.jpg" width="800px" style="width:800px"/></div><p></p><p><span style="font-size:14px">1.4 各站点添加银行账户的页面稍有不同,请根据您的实际情况填写。</span></p><p><span style="font-size:14px">1.4.1 若您是英国站卖家,点击【Bank account】-【Enter account manually】，填写具体的银行账号;</span></p><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193721540_10229_75_24929836b9c9b81_10080001227.jpg" title="ebay5.bb244fa6.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20240222193721540_10229_75_24929836b9c9b81_10080001227.jpg" width="800px" style="width:800px"/></div><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193721658_10229_75_2492983dc85e3c1_10080001227.jpg" title="ebay6.daf01835.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20240222193721658_10229_75_2492983dc85e3c1_10080001227.jpg" width="800px" style="width:800px"/></div><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193721766_10229_75_24929844331edc1_10080001227.jpg" title="ebay7.8440d021.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20240222193721766_10229_75_24929844331edc1_10080001227.jpg" width="800px" style="width:800px"/></div><p></p><p><span style="font-size:14px">1.4.2 若您是欧洲站卖家，请参考下图，将收款信息填写至您的eBay后台。</span></p><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193721902_10229_75_2492984c554e5d1_10080001227.jpg" title="ebay8.41fe2db1.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20240222193721902_10229_75_2492984c554e5d1_10080001227.jpg"/></div><p></p><p><span style="font-size:14px">1.5 添加账号后，eBay会在2-4个工作日打款2笔小金额到CoGoLinks，请填入您收到的金额 ，不要求先后顺序。</span></p><p></p><div class="media-wrap image-wrap"><img class="media-wrap image-wrap" id="https://oss-ali-pub-prod.cogolinks.com/20240222193721995_10229_75_24929851d41bb21_10080001227.jpg" title="下载.jpg" src="https://oss-ali-pub-prod.cogolinks.com/20240222193721995_10229_75_24929851d41bb21_10080001227.jpg"/></div><p></p><p><span style="font-size:14px">1.6 小额验证通过后，eBay会回收上述小额验证款项，无需理会。</span></p>

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